To return your rental, please follow the simple steps below:
- Put your rental into the packaging it was delivered in
- Stick the pre-paid label (received in your order) on the front
- Post the parcel at your local Post Office and keep hold of your proof of postage receipt. Please do not post directly into a standard Postbox.
There is no need to fill out a form, the rental outfits are scanned back once received at the warehouse.
If your returns label is missing, please use this link to create a new label then send us a message at customersupport@zoarental.com with an image of the proof of postage so we can track your return.
We know sometimes life gets in the way and you may forget to send your rental back on time, please email us as soon as you recognise this so we can help with next steps.
If your order is past 3 days late, we are entitled to begin charging our Late Fees as per our T&Cs at £25 per day if we cannot see any updates on your order tracking. A fee of £25 will be charged per day until this order is received back or an update is shared. After 10 days, a further fee of £100 will be charged.